Refund policy

We want you to love what you wear. Every Noir Cartel piece is made to order printed and produced just for you the moment you check out. That's what keeps our quality high and our drops limited. Here's exactly how we take care of you.

If Something's Wrong, We Make It Right

If your order shows up damaged, misprinted, or just not what you ordered that's on us, and we'll fix it, no hassle. Email us at hello@noircartel.com within 14 days of delivery with your order number and a quick photo, and we'll send a free replacement or a full refund your call. In most cases you won't even need to send anything back.

Change of Mind & Sizing

Because each piece is custom-made for you specifically, we're not able to accept returns for "changed my mind" or the wrong size ordere  there's no warehouse stock to swap it with, and we'd rather be upfront about that than surprise you at checkout.

But we don't want you stuck with the wrong fit. Every product page has a full size chart, and if you're unsure, email us before you order we'll help you land on the right size. Not sure between two? Just ask. We'd rather spend five minutes getting it right than have you disappointed.

Color & Print

Screens and fabric never show color identically, so tiny differences in shade or print placement are just part of how printed apparel works not a flaw. If something looks genuinely off, though, send us a photo and we'll take a real look.

Shipping Address

Orders go to the address you enter at checkout, so please give it a quick double-check. If a package comes back to us because of an address mix-up, just reach out we'll get it reshipped to you (reshipping cost applies, but we'll keep it simple).

Lost or Missing Packages

If tracking says delivered but it never showed up, don't stress email us and we'll help you sort it out. We'll work with the carrier on your behalf, and for genuinely lost orders we'll make it right with a replacement or refund. We're not going to leave you hanging over something outside your control.

Need to Cancel or Change an Order?

Production starts fast, but we'll do everything we can. Email us as soon as possible if we catch it before your piece enters production, we'll change or cancel it no problem. Once it's in production we usually can't stop it, but reach out either way and we'll see what's possible.

Refunds

Approved refunds go back to your original payment method within 5–10 business days (your bank sets the final posting time).

Just Talk to Us First

If anything about your order isn't right, email us before anything else we genuinely resolve issues fast and fairly. You'll almost always get a better, quicker outcome by reaching out than by disputing it elsewhere. We're real people and we want you happy.